Cancellation rights

If you are a consumer and agree a qualifying service contract by phone, online or away from our business premises, you normally have 14 days after the day the contract is made to cancel without giving a reason. Different rules and exceptions can apply, including work specifically requested as an urgent repair or maintenance visit. Additional work agreed during such a visit can have separate rights.

To cancel, tell BB Roofing Contractors of your decision by a clear statement sent to info@bbroofingcontractors.co.uk or 35 Progress Road, Leigh-on-Sea, SS9 5PR before the deadline. You can use the form below, but you do not have to. Keep a copy of your notice.

If you expressly request work to begin within the cancellation period and then cancel, you may have to pay a proportionate amount for services supplied up to cancellation. If the service is fully performed during that period after the required express request and acknowledgement, the cancellation right may be lost. We should explain this and obtain the relevant request before work begins. Refunds due will generally be made within 14 days of receiving the cancellation notice using the original payment method unless agreed otherwise.

Model cancellation form

Complete and send this only if you wish to cancel. This form opens your email application and does not transmit information on its own.